Terms and conditions

Please read these terms and conditions with care prior to using this site. By using this site, you signify your assent to these terms of use. If you do not agree to these terms of use, please do not use the site.

Restrictions on Use of Materials

This site is owned and operated by Ruthin Décor Ltd. (referred to as "Ruthin Decor,” "we,” "us,” or "our” herein). No material from the site may be copied, reproduced, republished, uploaded, posted, transmitted or distributed in any way, except that you may download one copy of the materials on any single computer for your non-commercial use only, provided that you keep intact all copyright and other proprietary notices. Modification of the materials or use of the materials for any other purpose is a violation of Ruthin Decor copyright and other proprietary rights.

The use of any such material on any other Web site or networked computer environment is prohibited. Except as otherwise indicated on this site and except for the trademarks, service marks and trade names of other companies that are displayed on this site, all trademarks, service marks and trade names are proprietary to Ruthin Decor.

In the event that you download any software from the site, the software, including any files, images incorporated in or generated by the software, and data accompanying the software (collectively, the "Software”) are non-exclusively licensed to you by Ruthin Decor.
Ruthin Decor does not transfer title to the Software to you. Ruthin Decor retains full and complete title to the Software, and all intellectual property rights therein. You may not redistribute, sell, decompile, reverse engineer, disassemble, or otherwise reduce the Software to a human-perceivable form.


The materials in this site are provided ‘as is’ and without warranties of any kind either express or implied Ruthin Decor disclaims all warranties, express or implied, including, but not limited to warranties of fitness for purpose or merchantability, to the fullest extent permissible pursuant to applicable law.

Ruthin Decor does not warrant that any errors or defects in functionality or content will be corrected, or that the presentation of any information herein will be uninterrupted, or that this site or the server that makes it available are free of harmful components and viruses.

Ruthin Decor does not warrant or make any representations regarding the use or the results of the use of the materials in this site in terms of their accuracy, reliability, correctness or otherwise. You (and not Ruthin Decor) assume the entire cost of all servicing, correction or repair. Applicable law may not allow the exclusion of implied warranties, and therefore the above exclusion may not be applicable to you.

Information on Website

Whilst every effort is made to update the information contained on this website, neither the Website Owner nor any third party or data or content provider make any representations or warranties, whether express, implied in law or residual, as to the sequence, accuracy, completeness or reliability of information, opinions, any share price information, research information, data and/or content contained on the website (including but not limited to any information which may be provided by any third party or data or content providers) ("information") and shall not be bound in any manner by any information contained on the website. the Website Owner reserves the right at any time to change or discontinue without notice, any aspect or feature of this website. No information shall be construed as advice and information is offered for information purposes only and is not intended for trading purposes. You and your company rely on the information contained on this website at your own risk. If you find an error or omission at this site, please let us know.

Limitation Of Liability

Under no circumstances, including, but not limited to, negligence, shall Ruthin Decor be liable for any special or consequential damages that result from the use of, or the inability to use, the materials in this site, even if Ruthin Decor or an Ruthin Decor authorized representative has been advised of the possibility of such damages. In no event shall Ruthin Decor have any liability to you for damages, losses and causes of action (whether in contract, tort (including, but not limited to, negligence), or otherwise) for accessing this site.

Information Collection and Use

We may collect personally identifiable information when you visit or use our pages. We also automatically receive and record information on our server logs from your browser including your IP address, cookie information and the page you visited. We may use this information for three general purposes: to customize the content you see, to fulfil your requests for certain services and information, and to contact you.

Information Sharing and Disclosure

Ruthin Decor will not sell or rent your personally identifiable information to anyone. We will send personally identifiable information about you to other companies or people when:

  1. We have your consent to share the information;

  2. We need to share your information to provide the product or service you have requested;

  3. We need to send the information to companies who work on behalf of Ruthin Decor to provide a product or service to you (unless we tell you differently, these companies do not have any right to use the personally identifiable information we provide to them beyond what is necessary to assist us);

  4. We respond to subpoenas, court orders or legal process; or

  5. We find that your actions on our web sites violate the above terms of service, or any of our usage guidelines for specific products or services.

Cancellation of order and Returns

1. If you are a consumer, you have a legal right to cancel a Contract (under the The Consumer Rights Act 2015) during the period set out below in paragraph 2. This means that during the relevant period if you change your mind or for any other reason you decide you do not want to keep a Product, you can notify us of your decision to cancel that Contract and receive a refund. Advice about your legal right to cancel the Contract under these regulations is available from your local Citizens’ Advice Bureau or Trading Standards office.

2. Your legal right to cancel a Contract arises on the date of the Dispatch Confirmation. Your right to cancel the Contract ends after 30 (thirty) working days from the day after the day you receive the Products.

3. You may cancel your Contract provided that the Products are in their original condition (including packaging where it forms part of the Products, for example boxed goods), paint cans have not been opened, and any seals on the Products remain unbroken. You cannot cancel your Contract in respect of Products that are made to measure/bespoke (for the avoidance of doubt paint mixing products are not considered bespoke). Please take reasonable care of the item(s), we are entitled to deduct an amount from the refund to reflect any loss in value of the item(s) supplied, if the loss is the result of unnecessary handling of the item(s) by you.

4. If you cancel the Contract before delivery of the Products then you will receive a refund of the price paid of the Products and any applicable delivery costs. If you cancel the Contract after receipt of the Products, you will be responsible for the costs of returning the Products to us (please see paragraph 5). Your refund (less the cost of returning the Products) will be applied to the PayPal account or card used for the original payment this includes goods returned in person to our store.

5. To cancel a Contract, you should contact Ruthin Decor Ltd. on: 01824 702849 or e-mail orders@ruthindecor.co.uk. Cancellation of a Contract is effective from the date of the phone call or when the e-mail is sent. You may wish to keep a copy of your cancellation notification for your own records. Products must be returned by using the method arranged by ourselves. When we receive your cancellation we will provide instructions for returning the Products, including strict packaging requirements. Please note that a charge of up to £4.99 for the return of the products will be deducted from your refund. 


6. We will process any refund due as soon as possible and, in any case, within 30 calendar days of notice of termination.

Wallpaper Orders

All wallpaper products should be checked for faults before and during hanging. After 2 or 3 lengths have been hung, inspect the result to ensure there are no faults. No claim will be allowed for hung wallpaper in excess of one roll or for any hanging costs. If the product is found to be defective in any way or has a fault, a full replacement or refund will be made. Please contact us on 01824 702849 or orders@ruthindecor.co.uk if you believe there is a fault with your wallpaper. You will be asked to provide a sample of the fault and the label from the paper. Do not discard any product labels as they will be required by the manufacturer.

A Free sample will be included with your wallpaper order but we always recommend that you order a sample before purchasing your wallpaper to avoid any confusion regarding colour, scale of pattern, finish etc.

Faulty Products 

Within 28 Days: If the product is defective in any way or has a fault, a full replacement or refund will be made as long as the product is in the same condition as dispatched, in original packaging and with the relevant receipt and or paperwork. Please contact us on 01824 702849 to arrange collection.


After 28 days but within 1 year of purchase: Phone us on 01824 702849 to arrange a return. We'll usually be able to repair a product for you. If we can't offer a repair, we'll give you a replacement product. Products must be accompanied by your proof of purchase. The customer is responsible for all return delivery costs This does not affect your statutory rights.


Make sure you check your items carefully for any signs of damage before they're used or installed. It's a good idea to keep your receipt or order number as you might need them as proof of purchase. These are on your order confirmation or on the delivery packaging.

Items Received Damaged

In the unlikely event that you receive an item that appears to be damaged, you must sign for the item as damaged and notify us immediately. Damages must be reported to us by phone or email within 24 hours of receipt.

Consumer Contracts (Information, Cancellation & Additional charges)

Under the Consumer Contracts (Information, Cancellation & Additional Charges) Regulations you have the right to cancel your order for any item bought on this website for a full refund. This doesn’t apply to:
Items collected in store
Item(s) and services where the price is dependent on fluctuations in the financial market, and cannot be controlled by the trader
Item(s) made to the customers specification or are clearly personalised
Item(s) which are liable to deteriorate or expire rapidly
Newspapers, periodicals, magazines
Sealed item(s) which are not suitable for return due to health protection or hygiene reasons, if unsealed after delivery
Sealed audio or video recordings or computer software
Item(s) that becomes mixed inseparably (according to their nature) with other items after delivery.
Please take reasonable care of the item(s), we are entitled to deduct an amount from the refund to reflect any loss in value of the item(s) supplied, if the loss is the result of unnecessary handling of the item(s) by you.
Please make it clear when you cancel that you are cancelling under the Consumer Contracts (Information, Cancellation & Additional Charges) Regulations.

Company Details

Ruthin Decor Ltd. 51/53 Well Street, Ruthin, Denbighshire, North Wales LL15 1AF.

Tel: 01824 702849 Please use contact form to contact us.

Company number: 6622939

Vat Reg: 741668124

Amended 15/01/2019