Returns policy

General Returns

If you are not completely satisfied with any product ordered from our web site, you may return them at your cost in their original packing and in re-saleable condition, within 28 days of your original purchase, you must have the relevant receipt and or paperwork. Please note that some of the items we ship, such as paint are not accepted by some couriers please contact us either by e-mail; sales@ruthindecor.co.uk or by phone 01824 702849 for guidance if you have any queries.

Faulty Products 

Within 28 Days: If the product is defective in any way or has a fault, a full replacement or refund will be made as long as the product is in the same condition as dispatched, in original packaging and with the relevant receipt and or paperwork. Please contact us on 01824 702849 to arrange collection.

After 28 days but within 1 year of purchase: Phone us on 01824 702849 to arrange a return. We'll usually be able to repair a product for you. If we can't offer a repair, we'll give you a replacement product. Products must be accompanied by your proof of purchase. The customer is responsible for all return delivery costs This does not affect your statutory rights.

Make sure you check your items carefully for any signs of damage before they're used or installed. It's a good idea to keep your receipt or order number as you might need them as proof of purchase. These are on your order confirmation or on the delivery packaging.

Items Received Damaged

In the unlikely event that you receive an item that appears to be damaged, you must sign for the item as damaged and notify us immediately. Damages must be reported to us by phone or email within 24 hours of receipt.

Wallpaper Returns

Please note that you should check all wallpaper products for faults before and during hanging. After 2 or 3 lengths have been hung, inspect the result to ensure there are no faults. No claim will be allowed for hung wallpaper in excess of one roll or for any hanging costs. If the product is found to be defective in any way or has a fault, a full replacement or refund will be made. Please contact us on 01824 702849 or sales@ruthindecor.co.uk if you believe there is a fault with your wallpaper. You will be asked to provide a sample of the fault and the label from the paper. Do not discard any product labels as they will be required by the manufacturer.

We always recommend that you order a sample first to avoid any confusion regarding colour, scale of pattern, finish etc.