Returns policy

Cancellation of order and Returns

1. If you are a consumer, you have a legal right to cancel a Contract (under the The Consumer Rights Act 2015) during the period set out below in paragraph 2. This means that during the relevant period if you change your mind or for any other reason you decide you do not want to keep a Product, you can notify us of your decision to cancel that Contract and receive a refund. Advice about your legal right to cancel the Contract under these regulations is available from your local Citizens’ Advice Bureau or Trading Standards office.

2. Your legal right to cancel a Contract arises on the date of the Dispatch Confirmation. Your right to cancel the Contract ends after 30 (thirty) working days from the day after the day you receive the Products.

3. You may cancel your Contract provided that the Products are in their original condition (including packaging where it forms part of the Products, for example boxed goods), paint cans have not been opened, and any seals on the Products remain unbroken. You cannot cancel your Contract in respect of Products that are made to measure/bespoke (for the avoidance of doubt paint mixing products are not considered bespoke). Please take reasonable care of the item(s), we are entitled to deduct an amount from the refund to reflect any loss in value of the item(s) supplied, if the loss is the result of unnecessary handling of the item(s) by you.

4. If you cancel the Contract before delivery of the Products then you will receive a refund of the price paid of the Products and any applicable delivery costs. If you cancel the Contract after receipt of the Products, you will be responsible for the costs of returning the Products to us (please see paragraph 5). Your refund (less the cost of returning the Products) will be applied to the PayPal account or card used for the original payment this includes goods returned in person to our store.

5. To cancel a Contract, you should contact Ruthin Decor Ltd. on: 01824 702849 or e-mail orders@ruthindecor.co.uk. Cancellation of a Contract is effective from the date of the phone call or when the e-mail is sent. You may wish to keep a copy of your cancellation notification for your own records. Products must be returned by using the method arranged by ourselves. When we receive your cancellation we will provide instructions for returning the Products, including strict packaging requirements. Please note that a charge of up to £4.99 for the return of the products will be deducted from your refund. 

PLEASE DO NOT ATTEMPT TO RETURN PRODUCTS BY USING THE ROYAL MAIL OR ANOTHER POSTAL OR COURIER PROVIDER WITHOUT CONFIRMATION FROM OURSELVES.

6. We will process any refund due as soon as possible and, in any case, within 30 calendar days of notice of termination.

Wallpaper Orders

All wallpaper products should be checked for faults before and during hanging. After 2 or 3 lengths have been hung, inspect the result to ensure there are no faults. No claim will be allowed for hung wallpaper in excess of one roll or for any hanging costs. If the product is found to be defective in any way or has a fault, a full replacement or refund will be made. Please contact us on 01824 702849 or orders@ruthindecor.co.uk if you believe there is a fault with your wallpaper. You will be asked to provide a sample of the fault and the label from the paper. Do not discard any product labels as they will be required by the manufacturer.

We always recommend that you order a sample first to avoid any confusion regarding colour, scale of pattern, finish etc.

Faulty Products 

Within 28 Days: If the product is defective in any way or has a fault, a full replacement or refund will be made as long as the product is in the same condition as dispatched, in original packaging and with the relevant receipt and or paperwork. Please contact us on 01824 702849 to arrange collection.

PLEASE DO NOT ATTEMPT TO RETURN PRODUCTS BY USING THE ROYAL MAIL OR ANOTHER POSTAL OR COURIER PROVIDER WITHOUT CONFIRMATION FROM OURSELVES.

After 28 days but within 1 year of purchase: Phone us on 01824 702849 to arrange a return. We'll usually be able to repair a product for you. If we can't offer a repair, we'll give you a replacement product. Products must be accompanied by your proof of purchase. The customer is responsible for all return delivery costs This does not affect your statutory rights.

PLEASE DO NOT ATTEMPT TO RETURN PRODUCTS BY USING THE ROYAL MAIL OR ANOTHER POSTAL OR COURIER PROVIDER WITHOUT CONFIRMATION FROM OURSELVES.

Make sure you check your items carefully for any signs of damage before they're used or installed. It's a good idea to keep your receipt or order number as you might need them as proof of purchase. These are on your order confirmation or on the delivery packaging.

Items Received Damaged

In the unlikely event that you receive an item that appears to be damaged, you must sign for the item as damaged and notify us immediately. Damages must be reported to us by phone or email within 24 hours of receipt.

Policy Amended 29/11/2017