Your order will be available for collection 1 hour from ordering from our shop in Ruthin, North Wales within opening hours, these are:
Monday to Friday 8am – 6pm
Saturday 9am – 5:30pm
Sunday 10am – 4pm
Bank Holidays (except Christmas, Boxing Day, New Year's Day and Easter Sunday) 10am – 4pm
If you are travelling a long distance to collect the goods please provide us with a mobile phone number when ordering so we can contact you if necessary.
Please check product details for availability as not all products are available for courier delivery, this would either be because the item is a prohibited item or because the item is unusually large or fragile.
Delivery on an order value up to £75 is as follows:
UK £5.00, delivery on an order value over £75 is FREE
Europe: We can now courier items to some EU countries: Austria, Belgium, Denmark, France, Germany, Ireland, Italy, Netherlands, Portugal and Spain. The charge is £15.00. If you do not live in one of these countries we may still be able to deliver to you but please contact us for a delivery quote.
All home deliveries use a standard delivery service that usually takes 2-5 working days. The choice of courier depends on the contents of the package and the area being delivered to, where ever possible we aim to select the quickest delivery method available. You will be e-mailed a tracking code to track the progress of your delivery. If you find it difficult to be at home to receive your order why not arrange to have it delivered to your nearest parcel collection point. Paint deliveries are made only via UPS, use this link UPS Collection Point locator. to find a convenient collection point and put the address as your delivery address. For any item (except paint) use this link Collect Plus store Locator or My Hermes store locater.
Deliveries to listed postcodes: For order value up to £100 a £5 delivery charge will apply. For order value above £100 FREE delivery to the following postcodes:
LL11, LL12, LL13, LL14, LL15, LL16, LL17, LL18, LL19, LL20, LL21, LL22, LL23, LL28, LL29, LL30, LL31, CH1, CH4, CH5, CH6, CH7, CH8.
For LL and CH postcodes not listed above: For orders up to £250 a £10 delivery charge will apply. For orders above £250 delivery is FREE.
We do not offer own van delivery for addresses outside of LL and CH postcode area at present as standard but please contact us on 01824 702849 for a quote if you would like us to deliver further afield.
Delivery time is within 3 working days to be arranged with you during our shop opening times and can be arranged for the same day or an evening delivery where possible.
Where postage is a delivery option for goods the service is FREE within the UK via standard Royal Mail First Class letter post. Please allow 2 working days for delivery.
A4 wallpaper samples are delivered FREE via standard Royal Mail Second Class letter post, please allow 3 working days for delivery. Please note that in some cases wallpaper samples may have to be ordered in from the manufacturer, which may cause an additional delay to delivery times.
Most UK offshore and EU deliveries can be made within the charging structure above but will take longer than a standard delivery. If however, we find that the delivery charge will be significantly higher than expected we reserve the right to cancel the order and make a full refund but we will contact you first to discuss alternatives. For international deliveries outside the EU please contact us to see if we can find a way to meet your requirements. tel: +441824702849 email: firstname.lastname@example.org